FAQ
"I ordered today, when will my item(s) arrive?"
All orders will be fulfilled in 9-12 business days time and will be shipped out once everything is organized.
"Where can I find my tracking number?"
After you place an order, please allow time to process and ship everything out. After we ship your item(s), you'll receive an e-mail from us providing the tracking number and with what service it was shipped through.
"After shipped, how long does it take to arrive?"
Depending on your regional zone, delivery times can vary from 1-4 days (excluding Saturday and Sunday). We ship only through First Class and Priority Mail provided to us by USPS. Depending on the class of mail, most orders will take 3-6 days to deliver to or in your mailbox. Please check your mailbox often after you've received confirmation that item(s) has/have been shipped.
"What's the average shipping time from when I order until it arrives?"
All orders will be processed in a timely manner given the volume of orders we have to organize. For this reason, we give a warning of 2 additional business days if orders don't arrive exactly on time. Our delivery time is 15-21 days depending on your regional zone in the US.
International delivery time varies anywhere between 10 and 25 business days. This is due to the reason that we use a third-party service to ship international orders.
Each and every customer has a 24 hour time period in which they can cancel, edit, change, or replace any item that has been purchased.
Cleats that are worn or used for more than just checking size comfortability will not be accepted for returns or refunds of any sort.
Items which are incorrectly fulfilled or shipped would be eligible for a free replacement. This also applies to a defective item upon arrival.
Customized jerseys will not be accepted for returns or refunds. Refunds will only be accepted if package has been lost and not found in the tracking number records.
It is the customer's responsibility to wash and dry the jersey correctly to ensure no damage is to be done. YouTube videos can provide with assistance on how to properly clean jerseys without damaging them.
WARNING: it is the customer's responsibility to do their own research before attempting anything that could possibly harm the quality of their products.
For any inquiries, please contact us and we'd be happy to help at the earliest convenience. Thank you for shopping at Futbol Shop!
For any issues with sizing, we offer exchange services for a better size. This only applies if the order also complies with our Refund Policy. Before proceeding to send the replacement item(s) to customers, the returned item(s) will be inspected if it's still new, unworn, with tags, and in original condition.
Exchanges will only be granted for the same item(s) just in a different size/variant.
For refunds and exchanges, customer must cover the shipping costs which have their items being returned. The best postal service available for shipping as well as convenience is USPS.
Exchanges WILL NOT be granted if an item is not in sellable condition. We accept exchanges for the convenience to provide a better service to all our customers as well as being able to sell the item which doesn't initially work out for customers.